Shipping and Return Policy

Welcome to Springpetty, where your satisfaction is our priority. Below, you’ll find important information about our shipping and return policies to ensure a smooth shopping experience with us.

Shipping Information

Processing Time:

  • Orders are typically processed and prepared for shipment within 7 business days (excluding weekends and holidays).
  • If you place an order after 8 PM, it will be processed on the following business day.

Shipping Options and Rates:

  • We offer a variety of shipping options at checkout, including standard and expedited shipping.
  • Shipping rates and estimated delivery times vary depending on your location and the shipping method selected.
  • During the checkout process, you’ll be provided with the estimated delivery time for your order.

Order Tracking:

  • Once your order is shipped, you’ll receive a confirmation email containing a tracking number.
  • You can track your order by entering the tracking number on our website or through the carrier’s website.

International Shipping:

  • We offer international shipping to select countries. Shipping rates and delivery times for international orders may vary.

Note: While we strive to meet estimated delivery times, unforeseen circumstances such as weather, carrier issues, or other factors beyond our control may cause delays. We will make every effort to provide timely updates in case of any delays.

Return and Exchange Information

Satisfaction Guarantee:

  • We want you to be thrilled with your purchase. If, for any reason, you are not completely satisfied with your order, please contact our customer support team within 7 days of receiving your order.

Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns cannot be accepted for items that have been used, damaged, or altered in any way.

Return Process:

  • To initiate a return or exchange, please contact our customer support team at [email protected]. Be sure to provide your order number and a brief explanation of the reason for the return.
  • Once your return is approved, you will receive instructions on how to return the item.
  • Unless the return is due to an error on our part, you are responsible for the cost of return shipping.

Refunds and Exchanges:

  • Refunds will be issued to the original payment method used during the purchase.
  • Exchanges for a different product or color are subject to availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on returning the item, and a replacement will be sent to you at no additional cost.